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How betroller Handles Your Personal Information

This privacy policy sets out exactly what data we collect when you open an account, make a deposit through JazzCash, Easypaisa or Raast, and use our platform — available where local law in Pakistan permits.

Account data protectionJazzCash & Easypaisa transaction privacyRaast payment data handlingCookie and device data clarityYour rights to access and delete

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DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Our approach to data security is practical, not decorative. Access to personal account data is restricted by role — a customer support agent handling a JazzCash deposit query cannot access your full transaction history beyond what is needed to resolve your issue. We audit those access logs regularly. Here is what that looks like in practice across four areas.

Account Security

Login sessions are protected with OTP verification sent to your registered mobile number. Any unrecognised device trigger prompts a re-verification step before account access is granted.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage non-essential cookies through your browser settings at any time.

Data Retention

Account and transaction records — including Raast and Easypaisa payment references — are kept for as long as required under applicable law. Once that period ends, data is deleted or anonymised.

Third-Party Sharing

We share data only with processors essential to running the platform — payment gateways for JazzCash and Easypaisa settlement, fraud detection services and legal authorities where required by law.

What This Policy Covers and Why It Matters

betroller Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register on betroller and fund your account through JazzCash, Easypaisa or Raast, we collect the information needed to verify your identity, process your transaction and keep your account secure. This includes your mobile number, account wallet reference and device identifiers. We do not sell

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your personal data to third parties. Payment data tied to JazzCash or Easypaisa transfers is handled under strict internal access controls — only the systems that process and confirm your deposit or withdrawal can read it. Raast payments carry a unique transaction reference that we log
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against your account for reconciliation purposes; that reference is never shared externally beyond what your bank requires. We also collect standard session data — your IP address, browser type and pages visited — to detect unusual login activity. Retention periods depend on legal and regulatory obligations
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applicable in your region. If you close your account, we retain only the data we are legally required to keep, and we delete everything else within a reasonable window. This policy applies to the betroller website and mobile access via your browser. Availability of the platform
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itself depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to delete it or raise a concern about how we have handled your information, our support team is the right first stop. We handle privacy requests separately from general account queries so they get the attention they need. Response times depend on the complexity of your request, but we acknowledge every message.

Email Support Send your data request or privacy concern to our support email address. Include your registered mobile number so we can locate your account quickly.

Live Chat Open the chat widget on any page of the site to speak with a support agent. Mention that your query relates to a privacy or data request at the start.

Account Settings Some data preferences — like marketing communications — can be adjusted directly inside your account settings without needing to contact support at all.

Common Questions About Your Data on betroller

These are the questions we actually receive about privacy, data access and how your information is handled. Short, direct answers — no legal maze.

We collect your name, mobile number, date of birth and the payment method you link — such as your JazzCash or Easypaisa account number. Device and session data is also logged at registration.

Yes. Contact support via email or live chat, confirm your registered mobile number, and we will compile and send your data within a reasonable period as required under applicable rules.

Only with the payment processor needed to complete your transaction and, where legally required, with financial regulators. We do not sell payment data or share it for marketing purposes.

Submit a deletion request through live chat or email. We will remove data we are not legally obligated to retain. Some records — like transaction logs — must be kept for a defined period under applicable law.

We use essential cookies for login sessions and optional analytics cookies to improve the platform. Non-essential cookies can be disabled in your browser settings without affecting your account access.

Every login from an unrecognised device requires OTP confirmation to your registered number. Your session data is encrypted in transit, and idle sessions are closed automatically after a set period.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFootball ScoreLine AccountRegister

How betroller Handles Your Personal Information

How We Protect and Manage Your Information

Account Security

Cookie Usage

Data Retention

Third-Party Sharing

Reach Us About Your Privacy Rights

Common Questions About Your Data on betroller

01 What personal data does betroller collect when I register?

02 Can I request a copy of all the data betroller holds about me?

03 Does betroller share my Easypaisa or Raast transaction details with anyone?

04 How do I ask betroller to delete my account data?

05 What cookies does betroller use and can I turn them off?

06 How does betroller protect my data when I log in from my mobile?

Privacy Policy

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